Last Updated: 31-12-2025

Narendra Engineering Works (“Company”, “we”, “our”, or “us”) is committed to protecting the privacy and confidentiality of visitors, customers, vendors, and business partners who interact with our website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

1. Information We Collect

We may collect the following types of information when you visit or interact with our website:

a) Personal Information

• • Name
• • Company name
• • Email address
• • Phone number
• • Any information voluntarily shared through enquiry or contact forms

b) Technical & Usage Information

• • IP address
• • Browser type and version
• • Pages visited and time spent on the website
• • Device and operating system details

This data is collected automatically to improve website performance and user experience.

2. Purpose of Information Collection

The information collected is used for the following purposes:

• • Responding to enquiries and RFQs
• • Providing product, technical, or commercial information
• • Business communication and follow-ups
• • Improving website functionality and content
• • Internal record keeping and analytics

We do not sell, rent, or trade personal data to third parties.

3. Cookies Policy

Our website may use cookies to:

• • Analyse website traffic
• • Understand user preferences
• • Improve navigation and content relevance

Cookies do not collect personally identifiable information. You may disable cookies through your browser settings if you prefer.

4. Data Sharing & Disclosure

Your information may be shared only under the following circumstances:

• • With internal teams for legitimate business purposes
• • When required by law, regulation, or legal process
• • To protect the rights, property, or safety of the Company

We ensure that any such disclosure is limited and compliant with applicable laws.

5. Data Security

We implement reasonable technical and organizational measures to protect your data against:

• • Unauthorized access
• • Loss or misuse
• • Alteration or disclosure

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Third-Party Links

Our website may contain links to third-party websites for reference purposes. We are not responsible for the privacy practices or content of such websites. Users are encouraged to review the privacy policies of those websites separately.

7. User Rights

You have the right to:

• • Request access to your personal information
• • Request correction of inaccurate data
• • Request deletion of personal data (subject to legal obligations)

Such requests can be made by contacting us using the details provided below.

8. Children’s Privacy

Our website is intended for business and professional use. We do not knowingly collect personal information from individuals under the age of 18.

9. Policy Updates

Narendra Engineering Works reserves the right to update or modify this Privacy Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.

10. Quality Policy

At Narendra Engineering Works, quality is the foundation of everything we manufacture and deliver. We are committed to providing reliable, efficient, and high-performance HVAC products that meet or exceed customer expectations.

Our Quality Commitments

We strive to:

• • Deliver products that comply with agreed technical specifications
• • Maintain consistency through standardized manufacturing processes
• • Continuously improve through process optimization and feedback
• • Ensure compliance with applicable statutory and regulatory requirements

Quality Objectives

• • Zero-defect mindset in manufacturing and assembly
• • On-time delivery with consistent product performance
• • Continuous skill development of employees
• • Implementation of structured quality practices and controls

Implementation

This policy is implemented through:

• • Process documentation and work instructions
• • Inspection and testing at defined stages
• • Supplier quality evaluation
• • Periodic internal reviews and corrective actions

Management ensures that this Quality Policy is communicated, understood, and practiced at all levels of the organization.

11. Warranty & After-Sales Policy

This Warranty & After-Sales Policy outlines the terms under which Narendra Engineering Works provides support for its products.

Warranty Coverage

• • Products manufactured by Narendra Engineering Works are warranted against manufacturing defects only
• • Warranty is valid for [Insert Warranty Period – e.g., 12 months from date of dispatch] unless otherwise agreed in writing
• • Warranty applies strictly as per approved drawings, specifications, and operating conditions

Warranty Exclusions

Warranty does not cover:

• • Normal wear and tear
• • Improper installation, handling, or maintenance
• • Unauthorized modifications or repairs
• • Damage due to misuse, accidents, or abnormal operating conditions
• • Electrical supply issues or site-related factors beyond our control

Warranty Claim Procedure

To raise a warranty claim, customers must:

• • Notify the Company in writing with invoice details
• • Provide photographs, usage details, and failure description
• • Allow inspection if required

Acceptance of a claim is subject to internal technical evaluation.

After-Sales Support

We provide after-sales support in the form of:

• • Technical guidance
• • Spare part support (subject to availability)
• • Performance clarification based on original design intent

Site visits, repairs, or replacements, if any, shall be governed by mutually agreed commercial terms.

Limitation of Liability

The Company’s liability under warranty is limited to:

• • Repair or replacement of the defective product, or
• • Credit equivalent to the product value

No consequential or indirect damages shall be applicable.

12. Contact Information

For any questions, concerns, or requests regarding this Privacy Policy, please contact:

Narendra Engineering Works
📧 Email: info@Narendraengineeringworks.in
📞 Phone: +919867966169